Privacy Policy

Effective Date: 08/06/2024

Decophones Privacy Policy

At Decophones, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make purchases from us.

1. Information We Collect

We collect information to provide better services to our customers. This information may include:

- Personal Information: Name, email address, phone number, shipping and billing address, payment information.

- Account Information: Username, password, and other registration details.

- Transaction Information: Details about purchases you make and payment methods.

- Technical Information: IP address, browser type, operating system, and other technical details.

- Usage Information: Information about how you use our website, including pages visited and time spent on the site.

- Marketing Information: Preferences for receiving marketing communications and details about your interaction with these communications.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- Processing Transactions: To process your orders and manage your account.

- Customer Service: To provide customer support and respond to your inquiries.

- Personalization: To personalize your experience and offer products and services that may interest you.

- Marketing: To send you promotional materials, newsletters, and other communications.

- Improvement: To improve our website, products, and services based on your feedback and usage.

- Security: To protect our website, detect fraud, and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

- Service Providers: Third-party service providers who assist us in operating our website, conducting our business, and servicing you.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

- Legal Requirements: When required by law or to protect the rights, property, or safety of Decophones, our customers, or others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

- Encryption: Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission.

- Access Controls: Limiting access to personal information to authorized employees and service providers.

- Regular Security Audits: Regular assessments of our security practices to identify and address potential vulnerabilities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site, personalize your experience, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have certain rights regarding your personal information, including:

- Access: The right to request access to your personal information.

- Correction: The right to request corrections to inaccurate or incomplete information.

- Deletion: The right to request the deletion of your personal information.

- Objection: The right to object to the processing of your personal information for certain purposes.

- Opt-Out: The right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our website after any changes have been made constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: liban@decophones.com

Phone: +254 112 586 168

Address: Kimathi street kimathi house 4th floor suite 405