Decophones Return Policy

Effective Date: 6th August 2024

At Decophones, we are committed to providing our customers with high-quality consumer electronics and gadgets. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

1.1 Timeframe: You have 7 calendar days from the date of delivery to initiate a return.

1.2 Condition of Items: To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all accessories, manuals, and documentation included.
• Free from damage or alterations.

1.3 Non-Returnable Items: Certain items are not eligible for return, including:

• Gift cards.
• Downloadable software products.
• Items marked as "Final Sale" or "Non-Returnable."

2. Initiating a Return

2.1 Contact Us: To initiate a return, please contact our customer service team at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to send your item back to us.

3. Return Shipping

3.1 Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3.2 Packaging: Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance.

3.3 Address: Send your return to the address provided in the return authorization instructions.

4. Processing Returns

4.1 Inspection: Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria.

4.2 Refunds: If your return is approved, we will process your refund to the original method of payment within [number] business days. You will receive a notification once the refund has been processed.

4.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):

• Items with obvious signs of use.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

5.1 Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at [Insert Email Address] or [Insert Phone Number] for an exchange. We will provide instructions on returning the item and sending a replacement.

6. Late or Missing Refunds

6.1 Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

6.2 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

7. Contact Information

If you have any questions about our return policy, please contact us at:

Email: liban@decophones.com

Phone: +254 112 586 168

Address: Decophones.com